Return and Refunds
Thank you for shopping with ALWENTIC LLC. We strive to provide high-quality products and excellent customer service. Please read this Return & Refund Policy carefully before making a purchase.
Digital Products
Most of the products sold by ALWENTIC LLC are digital products, including AI tools, software, templates, prompts, digital downloads, and other downloadable content.
Due to the nature of digital products, all sales are generally final. Once a digital product has been delivered, downloaded, or accessed, it cannot be returned.
Refund Eligibility
We may issue a refund in the following circumstances:
- You were charged more than once for the same purchase.
- You accidentally purchased the same product multiple times.
- You did not receive your digital product due to a verified technical issue that we are unable to resolve.
- The product you received is materially different from the description provided on our website.
All refund requests are reviewed individually and, where applicable, handled in accordance with relevant consumer protection laws.
Non-Refundable Purchases
Refunds are generally not available for:
- Change of mind after purchase.
- Purchasing the wrong product.
- Failure to review the product description before purchasing.
- Incompatibility with your device, software, or operating system when product requirements were clearly stated.
- Failure to use or download the purchased product.
- Requests submitted after the applicable refund period, unless otherwise required by law.
Refund Request Period
If you believe you qualify for a refund, please contact us within 14 days of your purchase.
To help us process your request quickly, include:
- Your order number
- The email address used for the purchase
- A detailed description of the issue
- Screenshots or other supporting information, if applicable
Refund Processing
If your refund request is approved:
- Refunds will be issued to the original payment method used for the purchase.
- Processing times typically range from 5–10 business days, depending on your bank or payment provider.
Order Cancellations
Digital orders are processed automatically. Once a digital product has been delivered or made available for download or access, the order generally cannot be canceled.
If you need assistance before accessing your purchase, please contact us as soon as possible.
Technical Support
If you experience any technical issues accessing or using your purchase, please contact our support team before requesting a refund. We will make reasonable efforts to resolve the issue and ensure you can access your purchased product.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with an order, please contact us:
ALWENTIC LLC
Email: alwenticllc@gmail.com
Business Address:
30 N Gould St Ste 56255
Sheridan, WY 82801
United States